2 - 3 Business Days

To keep your Smart Solar Fountain in top condition, follow these care instructions:

• Water Maintenance: In strong sunlight or windy conditions, water may splash outside the basin. Regularly top off and change the water to keep it clean and free from debris.
• Winter Protection: If temperatures drop below 40ºF, empty the water and store the entire fountain indoors (garage, shed, or basement). Simply covering it outdoors is not sufficient. Damage caused by freezing temperatures is not covered under warranty. Proper storage ensures long-lasting performance and durability.

Plug Connection for Pump:

BEFORE USE: Ensure that the plug connection is water tight.

(Step 1) Line up arrows on plugs
(Step 2) Push plugs together until they touch the rubber o-ring.
(Step 3) Slide the threaded cap over the plug.
(Step 4) Turn the cap until completely tight.

Plug Connection For Battery:

BEFORE USE: Ensure that the plug connection is water tight.
(Step 1) Push plugs together until they touch the rubber o-ring.
(Step 2) Slide the threaded cap over the plug.
(Step 3) Turn the cap until completely tight.

Performance:

To ensure peak performance, place your solar fountain in direct sunlight. The more sun it absorbs, the better it will function. Without direct exposure, the battery won’t charge, causing reduced performance or inactivity.

On cloudy days, if left on, the pump will stop once the battery is depleted. To recharge, switch it off and position it in direct sunlight for several hours. Once fully charged, it can run anywhere, in any weather, day or night. If the fountain moves into shade while operating, the battery will automatically keep the pump running.

Care Instructions:

• Spot clean as needed
• Vacuum or hose down
• Avoid bleach or bleach-based cleaners
• Wipe with a damp cloth
• Use a non-abrasive, neutral pH cleaner
• Clean with mild soap and water

At Fountains USA, we allow order cancellations for Smart Solar fountains within 24 hours of purchase. If you need to cancel, please contact our customer service team as soon as possible at sales@fountainsusa.com so that we can cancel your order before it is processed.

• If your order has been processed, a 15% restocking fee will apply.

Return Policy

Solar Fountains and Birdbaths: We want you to be completely satisfied with your purchase. If you need to return your fountain, you may do so within 14 days of delivery; however, you will be responsible for all return shipping costs and a 15% restocking fee will apply.

If your fountain arrives damaged, please contact us immediately to determine if a replacement should be issued. 

For any return inquiries, please contact our support team for further assistance.

For any warranty claims or inquiries, please contact our support team at support@fountainsusa.com