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Cancellation Policy

Cancellation Policy

At Fountains USA, we allow order cancellations within 24-48 hours of purchase. If you need to cancel, please contact our customer service team as soon as possible.

  • If your order has already shipped, it cannot be canceled. You may need to follow our Return Policy instead.
  • If your order has entered production, a 15% restocking fee will apply.

🔹 Custom, made-to-order, or personalized items cannot be canceled or returned, as they are uniquely crafted for you.

For assistance, reach out to our customer support team.