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We are in no way affiliated with or sale any WATNATURE Fountains.

Please contact the store you purchased the fountain from for support.

We are available 9am-5pm Monday-Friday EST. You can reach us at (800) 801-4981. We are also available via live chat, email or by filling out the form below. 

Frequently Asked Questions:

How fast do you ship out? 

Answer: Usually within 1-2 business days. For custom made fountains from brands such as Giannani and Phoenix Precast (Gist Decor) shipping can be between 4-6 weeks as the fountains are custom made when your order is placed.

When will I receive tracking for my order? 

Answer: As soon as your package ships out.

How long will my order take to arrive? 

Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your fountain is on backorder it may take longer.  We will contact you and let you know if that’s the case.  Custom made fountains will take between 4-6 weeks  

Which courier will deliver my package? 

Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.

If something is out of stock can I back order or special order it? 

Answer: Yes! Please contact us by phone to place your order.

Can I place my order over the phone? 

Answer: Yes! We are available 9am-5pm Monday-Friday EST. You can reach us at (800) 801-4981.

Do you offer free shipping? 

Answer: Yes, we currently offer free shipping on all orders.

Do you ship internationally? 

Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.

Do you have a showroom? 

Answer: We operate out of an office/warehouse in North Carolina and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.