GIANNINI GARDEN Shipping Policy

Free Standard Shipping

Fountains USA offers free shipping on all products within the lower 48 contiguous United States. This includes curbside delivery via LTL freight truck with a liftgate or common parcel carriers (FedEx, UPS, USPS).

Ships from San Francisco, California

Delivery Methods

• Standard Parcel: Free shipping via common carriers.
• Freight (LTL) Truck Delivery: Ships on a pallet and delivered curbside with a liftgate. Does not include setup, assembly, or disposal of packaging.
• Inside Threshold Delivery: Available on select items for an additional charge, where the carrier will place the item at the first dry area (e.g., garage, covered porch).
• Hard-To-Reach Addresses: If access is difficult (narrow streets, unique driveway configurations), additional fees may apply. Please notify us in advance in the "NOTES" box during checkout or let us know when Fountains USA confirms your order to prevent unexpected costs.

Delivery Timeframes

• Ready-to-Ship Items: Typically leave the warehouse within 5-7 business days.
• GIANNINI GARDEN Custom Order Items: Current lead times are 8-10 weeks. Sometimes your fountain can be delivered earlier. We will communicate with you if your fountain will be delivered earlier. In some circumstances, we may be able to accommodate an earlier delivery if there are some fountains already made. Please contact us at support@fountainsUSA.com with the finish and fountain of your choice that you would like to order.
• Production delays due to weather (humidity, curing times) are beyond our control.

Shipping Outside the Lower 48 States

• Canada, Puerto Rico, Alaska, Hawaii & International Locations: Currently we cannot accommodate out of the country orders. However, we can deliver to a distribution center of your choice but it is your responsibility to cover any costs and logistics to deliver to your destination outside of the country.

Freight Delivery Process

• The freight carrier will contact you 1-2 days before delivery to schedule an appointment.
• If you miss your scheduled delivery, you may incur a redelivery fee.
• Shipments over 1,000 lbs. require a forklift for unloading. You must arrange for a forklift in advance. We recommend contacting a local contractor, landscaper, or rental company.
• Change of Address: Any fees related to changing the shipping address after the order is placed are the customer's responsibility.

Delivery Inspection & Damage Claims

• Inspect all deliveries immediately upon arrival.
• If damage is visible, note it on the Bill of Lading and take photos before signing.
• Open all packages immediately and inspect for concealed damage. If damage is found, retain all packaging materials.
• Report damages within 24 hours by contacting us at support@fountainsUSA.com with photos and details.
• Refusing delivery is not allowed. If you refuse delivery, you will be responsible for return shipping costs.

By following these steps, you help ensure a smooth delivery process and protect your purchase. If you have any concerns or need special delivery arrangements, please contact us before ordering.

See Our REFUND POLICY

Solar Fountain Placement & Safety Guidelines

For optimal performance, place your solar fountain in direct sunlight. The more sun it receives, the better it will function. Without direct sunlight, the battery cannot charge, leading to poor performance or inactivity.

On cloudy days, if the fountain remains on, the pump will stop once the battery is drained. To recharge, turn it off and place it in direct sun for several hours. Once fully charged, it can operate anywhere, in any weather, day or night. If the fountain moves into shade while running, the battery will automatically power the pump.

• Stable Foundation: Place fountains on a level, solid base like concrete, compacted gravel, or pavers for proper operation.
• Water Level Maintenance: Keep water filled at all times to prevent damage.
• Winter Protection: Drain and cover the fountain or store it indoors during freezing temperatures. Never leave water in during prolonged freezes.
• Temperature Caution: Avoid adding water to a hot fountain to prevent cracking. Fill during cooler hours.
• Pump Care: Clean the pump filter monthly; more frequently in debris-heavy areas. Keep it free of leaves and buildup.
• Algae & Stain Prevention: Use an algae-reducing solution like Fountec. Avoid chlorine and pool chemicals, which damage the pump and fountain.
• Hard Water Precaution: Use filtered or distilled water to prevent mineral buildup. Remove white residue immediately with a vinegar solution or specialty cleaners.
• Weight & Stability: Fountains are held together by gravity; do not glue or cement parts. Keep children from climbing or sitting on fountains/statues.
• Wall Fountains: Secure the top half to a wall or fence for stability.

⚠️ Caution: Fountain Safety

• Do not climb, sit, or lean on fountains or statues—excess weight may cause them to fall.
• Keep children away to prevent accidents.
• Wall fountains must be secured using the attachment point behind the top half. Fasten to a wall or fence for stability.

Care for Your Smart Solar Fountain/ Birdbath

To keep your Smart Solar Fountain in top condition, follow these care instructions:

• Water Maintenance: In strong sunlight or windy conditions, water may splash outside the basin. Regularly top off and change the water to keep it clean and free from debris.
• Winter Protection: If temperatures drop below 40ºF, empty the water and store the entire fountain indoors (garage, shed, or basement). Simply covering it outdoors is not sufficient. Damage caused by freezing temperatures is not covered under warranty. Proper storage ensures long-lasting performance and durability.

Plug Connection for Pump:

BEFORE USE: Ensure that the plug connection is water tight.

(Step 1) Line up arrows on plugs
(Step 2) Push plugs together until they touch the rubber o-ring.
(Step 3) Slide the threaded cap over the plug.
(Step 4) Turn the cap until completely tight.

Plug Connection For Battery:

BEFORE USE: Ensure that the plug connection is water tight.
(Step 1) Push plugs together until they touch the rubber o-ring.
(Step 2) Slide the threaded cap over the plug.
(Step 3) Turn the cap until completely tight.

Performance:

To ensure peak performance, place your solar fountain in direct sunlight. The more sun it absorbs, the better it will function. Without direct exposure, the battery won’t charge, causing reduced performance or inactivity.

On cloudy days, if left on, the pump will stop once the battery is depleted. To recharge, switch it off and position it in direct sunlight for several hours. Once fully charged, it can run anywhere, in any weather, day or night. If the fountain moves into shade while operating, the battery will automatically keep the pump running.

Care Instructions:

• Spot clean as needed
• Vacuum or hose down
• Avoid bleach or bleach-based cleaners
• Wipe with a damp cloth
• Use a non-abrasive, neutral pH cleaner
• Clean with mild soap and water

Cancellation Policy

At Fountains USA, we allow order cancellations for Giannini custom-made fountains within 24 hours of purchase. If you need to cancel, please contact our customer service team as soon as possible at sales@fountainsusa.com so that we can cancel your order before it is processed.

• If your order has already shipped, it cannot be canceled. You may need to follow our Return Policy instead. a 15% restocking fee will apply.

Return Policy

Fountains, Birdbaths: We want you to be completely satisfied with your purchase. If you need to return your fountain, you may do so within 14 days of delivery; however, you will be responsible for all return shipping costs and a 15% restocking fee will apply.

If your fountain arrives damaged, please contact us immediately to determine if a replacement should be issued. 

For any return inquiries, please contact our support team for further assistance.

Smart Solar Warranty

Fountains USA provides a one-year warranty from the original purchase date. This warranty covers properly installed and regularly maintained parts. If a defect in material or workmanship occurs, we will replace the defective parts free of charge.

With proper care, your fountain will last for years. Damage caused by freezing temperatures is not covered. Upon delivery, inspect the product and report any broken or missing parts within five business days for a free replacement. Do not discard damaged parts until instructed.

For any warranty claims or inquiries, please contact our support team at support@fountainsusa.com

Founded in 1993 by Marino and Piera Giannini, Giannini Garden Ornaments began with handcrafted hanging wall fountains, planters, and small garden ornaments. Today, the family-run business operates from a 2.5-acre factory and showroom in South San Francisco, California, producing up to 900 cast-stone pieces daily, including fountains, planters, pedestals, benches, and statues.

Each piece starts as a detailed sketch by Marino, taking two to three months to transform into a final product. The process involves hand-sculpting, mold-making, and casting using a blend of high-quality cement, aggregates, water, steel, synthetic fibers, and strength-enhancing additives. After curing, every piece is finished by hand in one of 20 signature colors.

Now joined by their sons, Pier Luigi and Alessandro, the Giannini family continues to craft timeless, high-quality pieces, keeping their artistic legacy alive in the heart of the San Francisco Bay Area.