GIANNINI ORDERS & RETURNS

Cancellation Policy

At Fountains USA, we allow order cancellations for Giannini custom-made fountains within 24-48 hours of purchase. If you need to cancel, please contact our customer service team as soon as possible at sales@fountainsusa.com so that we can cancel your order before it is processed to be custom-made.

• If your order has already shipped, it cannot be canceled. You may need to follow our Return Policy instead.
• If your order has entered production, a 15% restocking fee will apply.

🔹 Custom, made-to-order, or personalized items cannot be canceled or returned, as they are uniquely crafted for you.

Return Policy

Fountains, Ponds, Foundations: We want you to be completely satisfied with your purchase. If you need to return your fountain, you may do so within 14 days of delivery; however, you will be responsible for all return shipping costs and a 15% restocking fee will apply.

If your fountain arrives damaged, please contact us immediately to determine if a replacement should be issued. You must inspect the fountain before the delivery driver leaves the premises. If you notice any damage, report it to the driver and document it with photos. Failure to inspect the fountain upon delivery may affect your eligibility for a replacement.

For any return inquiries, please contact our support team for further assistance.

Water Spouts: Return within 14 days for full value refund (less shipping cost), no questions asked.

Giannini Warranty

All items purchased from the Giannini Garden Ornaments Showroom are covered by a 1-year warranty. This includes:

• Products manufactured by Giannini
• Giannini pumps
• Delivery and installation services provided by Giannini Garden Ornaments

For any warranty claims or inquiries, please contact our support team at support@fountainsusa.com