SMART SOLAR ORDERS & RETURNS

Cancellation Policy

At Fountains USA, we allow order cancellations for Giannini custom-made fountains within 24 hours of purchase. If you need to cancel, please contact our customer service team as soon as possible at sales@fountainsusa.com so that we can cancel your order before it is processed.

• If your order has already shipped, it cannot be canceled. You may need to follow our Return Policy instead. a 15% restocking fee will apply.

Return Policy

Fountains, Birdbaths: We want you to be completely satisfied with your purchase. If you need to return your fountain, you may do so within 14 days of delivery; however, you will be responsible for all return shipping costs and a 15% restocking fee will apply.

If your fountain arrives damaged, please contact us immediately to determine if a replacement should be issued. 

For any return inquiries, please contact our support team for further assistance.

Smart Solar Warranty

Fountains USA provides a one-year warranty from the original purchase date. This warranty covers properly installed and regularly maintained parts. If a defect in material or workmanship occurs, we will replace the defective parts free of charge.

With proper care, your fountain will last for years. Damage caused by freezing temperatures is not covered. Upon delivery, inspect the product and report any broken or missing parts within five business days for a free replacement. Do not discard damaged parts until instructed.

For any warranty claims or inquiries, please contact our support team at support@fountainsusa.com