Design Toscano Tree Squirrel Cascading Sculptural Animal Outdoor Fountain SS5539
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Design Toscano Tree Squirrel Cascading Sculptural Animal Outdoor Fountain SS5539
Product Details
- 18½"Wx13"Dx35"H. 35 lbs.
- This fountain includes a 65 gallon per hour pump and features 3 LED light clusters with 4 white bulbs each.
- Pump includes 6 foot long cord.
Many customers ask if our products stand up to long winters, extremely inclement weather, and freezing temperatures. The answer is yes, but only with proper care. While we expect the works of art we sell to be of the best quality, Mother Nature can be quite tough on these pieces. Extreme and rapid changes in temperature and humidity may affect your statues adversely. Resin and cast stone have an inherent tendency to expand and contract with climactic conditions. The ideal solution is to store your fountain away from direct exposure to the winter elements, for example, a basement, garage or gardener's shed would be perfect. The following recommendations are offered to help ensure that your purchases give you years of enjoyment:
- Drain the bowl(s) or shell(s) thoroughly.
- Remove the statue and pump, storing them inside if possible.
- Fill the bowl(s) or shell(s) with an absorbent material such as towels, blankets, etc.
- Cover the entire fountain with a fountain cover or heavy-duty plastic sheeting and secure tightly. Should condensation droplets form on the inside of the cover, the material will absorb them.
- Small Fountain bowls may be inverted so that water will not pool inside.
- Remove the drain plug if your fountain has one.
- Do not use antifreeze in fountains.
- Do not allow fountains to sit in freezing and thawing water.
- We strongly suggest that all portable fountains be moved indoors in inclement weather and freezing temperatures.
View and Download
Product Video
Design Toscano Tree Squirrel Cascading Sculptural Animal Outdoor Fountain SS5539
Product Details
- 18½"Wx13"Dx35"H. 35 lbs.
- This fountain includes a 65 gallon per hour pump and features 3 LED light clusters with 4 white bulbs each.
- Pump includes 6 foot long cord.
Many customers ask if our products stand up to long winters, extremely inclement weather, and freezing temperatures. The answer is yes, but only with proper care. While we expect the works of art we sell to be of the best quality, Mother Nature can be quite tough on these pieces. Extreme and rapid changes in temperature and humidity may affect your statues adversely. Resin and cast stone have an inherent tendency to expand and contract with climactic conditions. The ideal solution is to store your fountain away from direct exposure to the winter elements, for example, a basement, garage or gardener's shed would be perfect. The following recommendations are offered to help ensure that your purchases give you years of enjoyment:
- Drain the bowl(s) or shell(s) thoroughly.
- Remove the statue and pump, storing them inside if possible.
- Fill the bowl(s) or shell(s) with an absorbent material such as towels, blankets, etc.
- Cover the entire fountain with a fountain cover or heavy-duty plastic sheeting and secure tightly. Should condensation droplets form on the inside of the cover, the material will absorb them.
- Small Fountain bowls may be inverted so that water will not pool inside.
- Remove the drain plug if your fountain has one.
- Do not use antifreeze in fountains.
- Do not allow fountains to sit in freezing and thawing water.
- We strongly suggest that all portable fountains be moved indoors in inclement weather and freezing temperatures.
View and Download
Product Video
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 3-10 business days to 3-6 weeks for custom fountains if your product is in stock.
FountainsUSA.com Shipping time and Delivery Info Policy By Brands
Giannini Garden Shipping time & Delivery Info
Smart Living Shipping Time and Delivery Info
Phoenix Precast Shipping time and Delivery info
Design Toscano Shipping Time and Delivery Info
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order. For custom made fountains, the item may take 3-6 weeks for shipment.
- We will send you the tracking information within as soon as we receive it to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@fountainsusa.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders cancelled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a fountain sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- FountainsUSA.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify FountainsUSA.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify FountainsUSA.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@fountainsusa.com
FountainsUSA.com is committed to providing the best customer service in the fountains industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
FountainsUSA.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@fountainsusa.com
*Exclusions
FountainsUSA.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
FountainsUSA.com Returns Policy By Brands
Giannini Garden Returns Policy
Smart Living Returns Policy
Phoenix Precast Returns Policy
Design Toscano Returns Policy
RETURN PROCEDURE
- All return request must be submitted in writing and sent to returns support@fountainsusa.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@FOUNTAINSUSA.COM
CANCELLATIONS
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
EMAIL SUPPORT@FOUNTAINSUSA.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@fountainsusa.com to arrange for replacement and pick-up of the damaged items. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@FOUNTAINSUSA.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@FOUNTAINSUSA.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an authorized retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
We are Fountains Specialists.
We are Fountains specialists. We are passionate about the products we sell, whether it be Outdoor Fountains, Modern Outdoor Fountains, Garden Outdoor Fountains, Waterfall Fountains, and Fountain Accessories. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Fountains market. Our customers include business owners, Architect and home owners who are seeking a relaxing ambiance to each of their places by the fountains we offer to you that lessen the intensity of loud, unpleasant noises with the negative ions, reducing the air pollution.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Fountains inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
OUR COMMITMENT TO YOU
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside of North Carolina.
- Every NICHE PRODUCT comes 95% assembled with very little assembly required.
- We guarantee that our prices are the lowest online.
Our Mission: "To Give a Relaxing Ambiance With The Calming Sound Of Water"
At FountainsUSA.com, our mission is to help you experience the calming sound produced by your fountains that lessen the intensity of loud, unpleasant noises such as traffic noise or noise from the neighbor's loud music that also give you the fresh air you deserve. Our products have allowed business owners, Architect and home owners, and public places to get the fountains that suits their needs and style. We believe Fountains are revolutionizing the way people to enjoy living in safe and fresh environment. With the increasing popularity of the Fountains USA, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for North Carolina, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a fountain is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@fountainsusa.com.
CONTACT US
You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 801-4981.
You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: support@fountainsusa.com and we will reply within 1-2 hours during regular business hours.
You can write to us:
Nest Depot-S Corp, dba FountainUSA.com
514 Daniels St. #223
Raleigh, NC, 27605
We hope you enjoy our Fountains as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
What Is The Financing FountainsUSA.com Offers?
If you're considering getting a fountain, but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
FountainsUSA.com has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Fountains of your dream right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
-
On product page select Add to Cart.
-
On shopping cart page select Secure Checkout.
- Fill out form with your personal information.
-
Select Continue to shipping method.
-
Select your preferred Shipping method.
-
Select Continue to payment method
-
Select Slice it. Pay over time with Klarna.
- Select Complete Order.
- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
- Click Place Order.
- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase, or head to our Customer Service FAQs.
- Contact support@fountainsusa.com or (800) 801-4981 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of FountainsUSA.com an exclusive deal to get financing for any Products over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one. If you don't know how to create one check out this wikihow article: How To Set Up A Paypal Account
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
If you don't know how to create one check out this wikihow article. How To Set Up A Paypal Account.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. FountainsUSA.com has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
Design Toscano Tree Squirrel Cascading Sculptural Animal Outdoor Fountain SS5539
Product Details
- 18½"Wx13"Dx35"H. 35 lbs.
- This fountain includes a 65 gallon per hour pump and features 3 LED light clusters with 4 white bulbs each.
- Pump includes 6 foot long cord.
Many customers ask if our products stand up to long winters, extremely inclement weather, and freezing temperatures. The answer is yes, but only with proper care. While we expect the works of art we sell to be of the best quality, Mother Nature can be quite tough on these pieces. Extreme and rapid changes in temperature and humidity may affect your statues adversely. Resin and cast stone have an inherent tendency to expand and contract with climactic conditions. The ideal solution is to store your fountain away from direct exposure to the winter elements, for example, a basement, garage or gardener's shed would be perfect. The following recommendations are offered to help ensure that your purchases give you years of enjoyment:
- Drain the bowl(s) or shell(s) thoroughly.
- Remove the statue and pump, storing them inside if possible.
- Fill the bowl(s) or shell(s) with an absorbent material such as towels, blankets, etc.
- Cover the entire fountain with a fountain cover or heavy-duty plastic sheeting and secure tightly. Should condensation droplets form on the inside of the cover, the material will absorb them.
- Small Fountain bowls may be inverted so that water will not pool inside.
- Remove the drain plug if your fountain has one.
- Do not use antifreeze in fountains.
- Do not allow fountains to sit in freezing and thawing water.
- We strongly suggest that all portable fountains be moved indoors in inclement weather and freezing temperatures.
View and Download
Product Video
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 3-10 business days to 3-6 weeks for custom fountains if your product is in stock.
FountainsUSA.com Shipping time and Delivery Info Policy By Brands
Giannini Garden Shipping time & Delivery Info
Smart Living Shipping Time and Delivery Info
Phoenix Precast Shipping time and Delivery info
Design Toscano Shipping Time and Delivery Info
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order. For custom made fountains, the item may take 3-6 weeks for shipment.
- We will send you the tracking information within as soon as we receive it to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@fountainsusa.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders cancelled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a fountain sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- FountainsUSA.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify FountainsUSA.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify FountainsUSA.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@fountainsusa.com
FountainsUSA.com is committed to providing the best customer service in the fountains industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
FountainsUSA.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@fountainsusa.com
*Exclusions
FountainsUSA.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
FountainsUSA.com Returns Policy By Brands
Giannini Garden Returns Policy
Smart Living Returns Policy
Phoenix Precast Returns Policy
Design Toscano Returns Policy
RETURN PROCEDURE
- All return request must be submitted in writing and sent to returns support@fountainsusa.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@FOUNTAINSUSA.COM
CANCELLATIONS
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
EMAIL SUPPORT@FOUNTAINSUSA.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@fountainsusa.com to arrange for replacement and pick-up of the damaged items. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@FOUNTAINSUSA.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@FOUNTAINSUSA.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an authorized retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
We are Fountains Specialists.
We are Fountains specialists. We are passionate about the products we sell, whether it be Outdoor Fountains, Modern Outdoor Fountains, Garden Outdoor Fountains, Waterfall Fountains, and Fountain Accessories. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Fountains market. Our customers include business owners, Architect and home owners who are seeking a relaxing ambiance to each of their places by the fountains we offer to you that lessen the intensity of loud, unpleasant noises with the negative ions, reducing the air pollution.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Fountains inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
OUR COMMITMENT TO YOU
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside of North Carolina.
- Every NICHE PRODUCT comes 95% assembled with very little assembly required.
- We guarantee that our prices are the lowest online.
Our Mission: "To Give a Relaxing Ambiance With The Calming Sound Of Water"
At FountainsUSA.com, our mission is to help you experience the calming sound produced by your fountains that lessen the intensity of loud, unpleasant noises such as traffic noise or noise from the neighbor's loud music that also give you the fresh air you deserve. Our products have allowed business owners, Architect and home owners, and public places to get the fountains that suits their needs and style. We believe Fountains are revolutionizing the way people to enjoy living in safe and fresh environment. With the increasing popularity of the Fountains USA, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for North Carolina, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a fountain is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@fountainsusa.com.
CONTACT US
You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 801-4981.
You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: support@fountainsusa.com and we will reply within 1-2 hours during regular business hours.
You can write to us:
Nest Depot-S Corp, dba FountainUSA.com
514 Daniels St. #223
Raleigh, NC, 27605
We hope you enjoy our Fountains as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
What Is The Financing FountainsUSA.com Offers?
If you're considering getting a fountain, but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
FountainsUSA.com has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Fountains of your dream right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
-
On product page select Add to Cart.
-
On shopping cart page select Secure Checkout.
- Fill out form with your personal information.
-
Select Continue to shipping method.
-
Select your preferred Shipping method.
-
Select Continue to payment method
-
Select Slice it. Pay over time with Klarna.
- Select Complete Order.
- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
- Click Place Order.
- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase, or head to our Customer Service FAQs.
- Contact support@fountainsusa.com or (800) 801-4981 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of FountainsUSA.com an exclusive deal to get financing for any Products over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one. If you don't know how to create one check out this wikihow article: How To Set Up A Paypal Account
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
If you don't know how to create one check out this wikihow article. How To Set Up A Paypal Account.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. FountainsUSA.com has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
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