If purchased from FountainsUSA.com, NO SALES TAX except in North Carolina and FREE SHIPPING on all of our Smart Solar Fountains.

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

You must notify us of your intent to return within 30 days of delivery date.

There is a 15% restocking fee.

Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.

We will refund the product price minus any applicable fees and charges.

Original shipping charges are non-refundable.

You are responsible for any return shipping charges.

Refunds will be applied to the same payment method used when original purchase was made.

It is the customer's responsibility to return the merchandise in new resalable condition. 

Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@fountainsusa.com

*Exclusions

FountainsUSA.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under each brand.

FountainsUSA.com Returns Policy By Brands 

Aquascape Returns Policy.

Giannini Garden Returns Policy

Smart Living Returns Policy

Phoenix Precast Returns Policy

Design Toscano Returns Policy

RETURN PROCEDURE

All return request must be submitted in writing and sent to returns support@fountainsusa.com

If your return is approved you will receive an email from us with return instructions.

Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.

We recommend taking a picture of the package and/or the item before shipping.

Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.

Please provide us the tracking number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@FOUNTAINSUSA.COM

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@fountainsusa.com to arrange for replacement and pick-up of the damaged items. Please refer to our Shipping Policy for more details.

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

We are grateful to be of service to you and bring you shopping options if we're currently out of stock or do not carry a specific product/ brand.
In order to do this, please note that when you click links and purchase items, in most (not all) cases we may receive a referral commission.
Your support in purchasing through these links enables us to keep our design and customization prices low and give our customers more shopping options.

Fountains USA is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate, Fountains USA may earn from qualifying purchases.

If items are purchased through our affiliate stores, we are not responsible for returns or shipping of the product purchased. 

We are only responsible for products purchased through Fountains USA.